HNZ attaches great importance to customer opinions. If you were not satisfied with the products, services and staff within the HNZ’s operation and jurisdiction, please do not hesitate to contact us. Our senior managers will respond to your case as soon as possible legally, reasonably, fairly and sincerely.
Submission
Customers can send your opinion to our Customer Service Department by phone, fax, email or letter, etc. If it is necessary, please provide detailed description, sufficient data and information for easier follow-up and investigation.
Time
In general, we will respond to customers the results within 7 working days. For huge and complicated cases, we will reply the results to clients in 15 to 30 working days depending on situation.
Conclusion
If any complaint cannot be satisfactorily resolved within 6 weeks, please call and write to the following: Compliance, Internal Audit and Risk Management Director
Please refer to page 1 of "Product Disclosure Statement" for details.
